Last Updated: November 2026

Milestone Certified Trades (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, hold, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect
We collect personal information that is reasonably necessary to provide our trade vetting, matching, and escrow routing services.

This includes:
* Contact Information: Full name, mobile phone number, email address,

* Business Information: such as Trading Name, Australian Business Number, Australian Company Number and type of business.

* Project Specifications: Site postcode, property type, selected project tiers (e.g., Landscaping, Pool Building, Concrete).

* Communication Logs: Record of text messages, calls with our routing system, and automated receptionist (Mica).




2. How We Use Your Information
We use your information exclusively to:

Verify regional trade allocation limits and postcode availability.

Route your project request to fully pre-audited, independent MCT Elite Specialists.

Manage, monitor, and facilitate transactional status updates regarding consumer protection escrow milestones.

Maintain carrier-compliant text messaging for transactional and promotional channels (where explicitly consented to).